Home Care Insights: Retain

Powerful Caregiver
Retention Data

Check out the latest data-driven home care insights on Caregiver retention, powered by CareConnect. Discover insights into caregiver retention rates, offering a clear view of workforce stability and areas for improvement.

The metric: 90-day caregiver retention rate

How we measure it: For a given time period, we identify the caregivers who were active at an agency 90 days ago and calculate how many of them are still active today. The 90-day retention rate is then determined by dividing the number of caregivers who remain active by the total number of active caregivers from 90 days ago.

Why we measure it: Retention is a critical indicator of workforce stability and agency performance. High caregiver turnover can disrupt care delivery, increase recruitment costs, and reduce caregiver morale. By measuring the 90-day retention rate, agencies can identify challenges in onboarding, engagement, and work distribution for new caregivers.

💡This month’s takeaway: The 90-day caregiver retention rate remained relatively stable in February at 79.4%, following a slight dip from December’s peak of 80.1%. While retention has held steady over the past few months, the small decline since the start of the year suggests that agencies should continue focusing on engagement and support strategies to prevent further erosion. Given the recent increase in caregiver growth, ensuring that new hires receive the right onboarding and workload balance will be key to maintaining long-term workforce stability.