The metric: 90-day caregiver retention rate

How we measure it: For a given time period, we identify the caregivers who were active at an agency 90 days ago and calculate how many of them are still active today. The 90-day retention rate is then determined by dividing the number of caregivers who remain active by the total number of active caregivers from 90 days ago.

Why we measure it: Retention is a critical indicator of workforce stability and agency performance. High caregiver turnover can disrupt care delivery, increase recruitment costs, and reduce caregiver morale. By measuring the 90-day retention rate, agencies can identify challenges in onboarding, engagement, and work distribution for new caregivers.

💡This month’s takeaway: After seeing an 8.9% dip in April from the effects of New York’s FI transition, retention rates appear to be returning to their usual range as agencies start to recover. Caregivers are gradually returning to working more shifts and hours. As it may take a few more months to return to standard, the rates are following a positive trend as agencies continue to rebuild their caregiver base.