Home Care Insights: Retain

Powerful Caregiver
Retention Data

Check out the latest data-driven home care insights on Caregiver retention, powered by CareConnect. Discover insights into caregiver retention rates, offering a clear view of workforce stability and areas for improvement.

The metric: 90-day caregiver retention rate

How we measure it: For a given time period, we identify the caregivers who were active at an agency 90 days ago and calculate how many of them are still active today. The 90-day retention rate is then determined by dividing the number of caregivers who remain active by the total number of active caregivers from 90 days ago.

Why we measure it: Retention is a critical indicator of workforce stability and agency performance. High caregiver turnover can disrupt care delivery, increase recruitment costs, and reduce caregiver morale. By measuring the 90-day retention rate, agencies can identify challenges in onboarding, engagement, and work distribution for new caregivers.

💡This month’s takeaway: After April’s sharp drop in 90-day retention, May held steady at 69.9%, suggesting the impact of New York’s FI transition may have begun to level off. While the rate remains the lowest in the past six months, no further significant dip was observed. Since retention is measured on a 90-day basis, it may take a few more months for the rate to return to its usual range. Agencies should continue monitoring retention trends as we move into the summer to assess whether recovery is underway.