The metric: 90-day caregiver retention rate

How we measure it: For a given time period, we identify the caregivers who were active at an agency 90 days ago and calculate how many of them are still active today. The 90-day retention rate is then determined by dividing the number of caregivers who remain active by the total number of active caregivers from 90 days ago.

Why we measure it: Retention is a critical indicator of workforce stability and agency performance. High caregiver turnover can disrupt care delivery, increase recruitment costs, and reduce caregiver morale. By measuring the 90-day retention rate, agencies can identify challenges in onboarding, engagement, and work distribution for new caregivers.

💡This month’s takeaway: The months leading up to August demonstrate a promising recovery from New York’s F1 transition, showing steady stabilization at a 76.2% retention rate. Caregiver engagement is on the rise, with an increase in the number of active caregivers. While complete stabilization continues to develop, the consistent upward trend demonstrates that agency rebuilding efforts are gaining traction.