Home Care Insights: Engage

Valuable Caregiver
Engagement Data

Check out the latest data-driven home care insights on Caregiver engagement data, powered by CareConnect. These valuable insights help home care organizations track caregiver engagement and data on weekly working hours, providing a deeper understanding of workforce utilization and commitment.

The metric: % of active caregivers working less than 5 hours in a month

How we measure it: For each active caregiver at an agency in a given month, we sum up all the hours that caregiver has worked. We then take the caregivers that have worked less than 5 hours and divide it by the total active caregivers.

Why we measure it: The % of caregivers working less than 5 hours in a given month is a great metric to identify how well agencies are engaging their caregivers and getting them working. Caregivers might work a range of hours depending on how much they choose to work, but if caregivers are working less than 5 hours a month, it’s likely because the agency they work for is not engaging them or does not have enough work for them.

💡This month’s takeaway: The percentage of active caregivers working less than 5 hours dropped from 27.1% in April to 21.6% in May- a 5.5 percentage point improvement. While still elevated compared to earlier months, this decrease signals that the disruption caused by New York State’s CDPAP transition is beginning to stabilize. As more caregivers complete the onboarding process with the new FI, we anticipate continued normalization in caregiver engagement over the coming months.