The metric: % of active caregivers working less than 5 hours in a month

How we measure it: For each active caregiver at an agency in a given month, we sum up all the hours that caregiver has worked. We then take the caregivers that have worked less than 5 hours and divide it by the total active caregivers.

Why we measure it: The % of caregivers working less than 5 hours in a given month is a great metric to identify how well agencies are engaging their caregivers and getting them working. Caregivers might work a range of hours depending on how much they choose to work, but if caregivers are working less than 5 hours a month, it’s likely because the agency they work for is not engaging them or does not have enough work for them.

💡This month’s takeaway: Following the impacts of New York State’s CDPAP transition, June shows good promise with a 0.6% improvement from May. More caregivers are attending shifts, indicating improved engagement. While these rates are still high compared to previous months, we anticipate that this decline will continue.