Home Care Insights: Engage

Valuable Caregiver
Engagement Data

Check out the latest data-driven home care insights on Caregiver engagement data, powered by CareConnect. These valuable insights help home care organizations track caregiver engagement and data on weekly working hours, providing a deeper understanding of workforce utilization and commitment.

The metric: % of active caregivers working less than 5 hours in a month

How we measure it: For each active caregiver at an agency in a given month, we sum up all the hours that caregiver has worked. We then take the caregivers that have worked less than 5 hours and divide it by the total active caregivers.

Why we measure it: The % of caregivers working less than 5 hours in a given month is a great metric to identify how well agencies are engaging their caregivers and getting them working. Caregivers might work a range of hours depending on how much they choose to work, but if caregivers are working less than 5 hours a month, it’s likely because the agency they work for is not engaging them or does not have enough work for them.

💡This month’s takeaway: February saw a slight increase in the percentage of caregivers working less than five hours, rising to 18.2% from 17.8% in January. While this remains lower than the peak in November (18.3%), it suggests that caregiver engagement may still be a challenge. Agencies can leverage scheduling and communication tools to better connect caregivers with available shifts, ensuring they are aware of open opportunities. Additionally, automated shift matching and engagement features can help agencies proactively reach underutilized caregivers and increase their hours, ultimately improving workforce stability.