The metric: % of active caregivers working less than 5 hours in a month

How we measure it: For each active caregiver at an agency in a given month, we sum up all the hours that caregiver has worked. We then take the caregivers that have worked less than 5 hours and divide it by the total active caregivers.

Why we measure it: The % of caregivers working less than 5 hours in a given month is a great metric to identify how well agencies are engaging their caregivers and getting them working. Caregivers might work a range of hours depending on how much they choose to work, but if caregivers are working less than 5 hours a month, it’s likely because the agency they work for is not engaging them or does not have enough work for them.

💡This month’s takeaway: September shows 18.9% of caregivers working fewer than 5 hours weekly, down from August’s 19.1% and continuing the positive trend of improved workforce engagement. The April peak of 19.02% in engagement decline likely reflected instability related to CDPAP changes, which displaced many caregivers during that period. September’s improvement demonstrates that the strategy of prioritizing assignments for dedicated workers is building a more engaged, stable and moving away from those disruptions. Agencies should maintain this approach to sustain momentum toward a stronger, more reliable caregiver base.