The metric: % of active caregivers working less than 5 hours in a month

How we measure it: For each active caregiver at an agency in a given month, we sum up all the hours that caregiver has worked. We then take the caregivers that have worked less than 5 hours and divide it by the total active caregivers.

Why we measure it: The % of caregivers working less than 5 hours in a given month is a great metric to identify how well agencies are engaging their caregivers and getting them working. Caregivers might work a range of hours depending on how much they choose to work, but if caregivers are working less than 5 hours a month, it’s likely because the agency they work for is not engaging them or does not have enough work for them.

💡This month’s takeaway: The percentage of caregivers working fewer than 5 hours weekly dropped to 19.1% in August, reflecting continued improvement in workforce engagement as the field steadily returns to pre-CDPAP performance levels. This positive trend demonstrates that agencies’ strategy of concentrating shifts among active, committed caregivers is successfully building a more engaged workforce with better income stability. Agencies should maintain this approach of prioritizing assignments for dedicated workers to retain this incline.