Data last updated July 2, 2025

The Metrics 📊

Total Shift Requests: This metric counts the number of distinct shift requests submitted by caregivers, separated into two categories: 

Caregiver Choice: Requests that originate from caregivers actively selecting shifts themselves. 

Invite: Requests that result from caregivers responding to invitations sent by coordinators. 

Shifts Assigned Without Sending Invites: This metric counts the distinct number of shifts where a shift was assigned to a caregiver who requested it through Caregiver Choice, without receiving an invite from a coordinator. In other words, it tracks cases where caregivers took the initiative to request and secure a shift on their own. 

This Month’s Takeaway 💡

Caregiver Choice, CareConnect’s feature that allows caregivers to actively browse and request available shifts, continues to show strong adoption. In May, total shift requests reached a new high, with a notable rise in those initiated directly by caregivers through this feature.

At the same time, the number of shifts assigned directly to caregivers without the need for a coordinator’s invite also rose for a second consecutive month. This indicates that more caregivers are actively selecting and committing to shifts on their own, reducing the need for manual coordination and making shift scheduling easier for agencies. 

Together, these trends underscore the importance of empowering caregivers with more control over their schedules. Giving them the option to initiate shift requests appears to strengthen engagement and drive more consistent participation in the workforce.